PRIVACY POLICY

Last updated August 20, 2025

SMS Consent:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

This Privacy Notice for EI US, LLC (doing business as LearnWell) (“we,” “us,” or “our“), describes how and why we might access, collect, store, use, and/or share (“process“) your personal information when you use our services (“Services“), including when you:

  • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@learnwelleducation.com.

Definitions

[ADDITION – HIPAA] For purposes of this Privacy Policy, “Protected Health Information” or “PHI” has the meaning given in 45 C.F.R. § 160.103 and includes individually identifiable health information that is created, received, maintained, or transmitted by [ENTITY/ENTITIES] in any form or medium in connection with the provision of health care, payment for health care, or health care operations. This includes information collected via our websites or online platforms when such information relates to the past, present, or future physical or mental health or condition of an individual, the provision of health care, or payment for that care.

[ADDITION – HIPAA] This Privacy Policy supplements, and does not replace, any separate HIPAA Notice of Privacy Practices (NPP) applicable to clinical services; where the activities described here involve PHI, HIPAA will govern in addition to applicable state privacy laws. If there is a conflict between this Privacy Policy and the NPP with respect to PHI, the NPP controls.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about the personal information you disclose to us.

Do we process any sensitive personal information? Some of the information may be considered “special” or “sensitive” in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by visiting https://learnwellservices.com/contact/, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.

HIPAA

De-identification and analytics

[ADDITION – HIPAA] When we use information for analytics and quality improvement, we will either (a) use PHI in a manner consistent with HIPAA for health care operations; or (b) de-identify the data in accordance with the HIPAA De-identification Standard (45 C.F.R. § 164.514) using either the Safe Harbor method or an expert determination, after which HIPAA no longer applies to that de-identified data. We do not attempt to re-identify de-identified data.

Marketing and advertising

[ADDITION – HIPAA] We do not use or disclose PHI for marketing without a valid HIPAA authorization, unless an exception applies. Any online advertising, retargeting, or cross-site tracking will be structured to avoid the use or disclosure of PHI, and we will not deploy advertising technologies on pages or forms where PHI is collected unless permitted under HIPAA and applicable BAAs.

State law harmonization

[ADDITION – HIPAA] Certain state privacy laws (e.g., regarding mental health, substance use disorder, reproductive health, or minors) may impose additional protections beyond HIPAA. When state law is more protective of privacy than HIPAA, we will follow the more protective requirement. Nothing in this Privacy Policy limits rights under applicable state law.

Incident and breach response

[ADDITION – HIPAA] We maintain procedures to identify, investigate, mitigate, and document security incidents involving PHI. Where an impermissible use or disclosure of unsecured PHI occurs, we will conduct a risk assessment and, if the incident constitutes a “breach” under 45 C.F.R. § 164.402, provide notices to affected individuals, the U.S. Department of Health and Human Services, and, when applicable, the media, as required by the HIPAA Breach Notification Rule. We also require our Business Associates to notify us of breaches without unreasonable delay.

Retention

[ADDITION – HIPAA] We retain PHI for the period required by applicable law and our record retention policies, which may vary based on state requirements and the nature of the records (e.g., medical records for minors may be retained for longer). Upon expiration of the retention period, PHI is securely disposed of or de-identified consistent with HIPAA standards and our policies.

International users

[ADDITION – HIPAA] Our services are primarily directed to individuals in the United States. If accessing our websites/online platforms from outside the U.S., understand that PHI will be processed and stored in the United States subject to HIPAA and applicable U.S. law.

Children and students

[ADDITION – HIPAA] For services provided in educational settings, additional laws (e.g., FERPA) may apply to certain records; where records are subject to FERPA, FERPA governs instead of HIPAA. For services provided outside FERPA’s scope, HIPAA may apply. We handle minors’ information in accordance with HIPAA and applicable state law, including parental or guardian involvement and consent where required.

 

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  4. HOW LONG DO WE KEEP YOUR INFORMATION?
  5. HOW DO WE KEEP YOUR INFORMATION SAFE?
  6. DO WE COLLECT INFORMATION FROM MINORS?
  7. WHAT ARE YOUR PRIVACY RIGHTS?
  8. CONTROLS FOR DO-NOT-TRACK FEATURES
  9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
  10. HOW TO EXERCISE YOUR RIGHTS?
  11. CALIFORNIA “SHINE THE LIGHT” LAW
  12. SMS CONSENT:
  13. DO WE MAKE UPDATES TO THIS NOTICE?
  14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

 

  1. WHAT INFORMATION DO WE COLLECT?

 

 

 

Personal information you disclose to us.

 

In Short: We collect personal information that you provide to us.

 

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our Products and Services, when you participate in activities on the Services, or otherwise when you contact us.

 

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • names
  • email addresses
  • phone numbers
  • job titles
  • mailing addresses
  • contact preferences
  • information collected (including through tracking technologies) during your visits to our Sites, such as the Internet Protocol (IP) address, browser type and version, device type, time zone setting, browser plug-in types and versions, operating system, and platform.

 

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

  • student data

 

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

 

Scope of HIPAA online

[ADDITION – HIPAA] HIPAA applies to our processing of PHI when we receive, use, create, maintain, and/or disclose PHI through our websites and online platforms, including any patient portals, online intake or appointment request forms, secure messaging, or similar features. In such cases, information such as a name, contact details, requested provider, service type, or other information submitted to request care is PHI and will be handled in accordance with HIPAA.

[ADDITION – HIPAA] To the extent our websites/online platforms collect metadata or identifiers via cookies, pixels, SDKs, session replay, analytics, advertising technology, or similar tracking technologies, such data can constitute PHI when it relates to an individual’s health care or attempts to obtain health care from us (for example, when tied to visits to parts of the site associated with health services, or when combined with unique identifiers). Accordingly, we treat such data as PHI where applicable and apply HIPAA safeguards to mitigate risk.

Tracking technologies and metadata

[ADDITION – HIPAA] We evaluate all tracking technologies in use on our websites/online platforms to determine whether they collect or disclose PHI, and we apply the following precautions where applicable: (i) minimize or disable collection on pages that involve PHI; (ii) avoid using third-party tracking for behavioral advertising on PHI-related pages; (iii) implement IP truncation or comparable controls where feasible; (iv) use server-side tagging or comparable techniques to limit third-party access; (v) restrict disclosures to vendors with appropriate Business Associate Agreements (BAAs) when the vendor may receive PHI; and (vi) prohibit the use or disclosure of PHI for marketing without a valid HIPAA authorization, unless an exception applies.

[ADDITION – HIPAA] We do not permit third parties to use PHI collected via our websites/online platforms for their own purposes, and we prohibit re-identification or combining PHI with other data for advertising or profiling, except as allowed by HIPAA and applicable law pursuant to a BAA and our instructions. Where tracking is not necessary for site functionality or permitted under HIPAA, it will not be deployed on PHI-related pages.

Patient portals and online intake

[ADDITION – HIPAA] Information submitted through any patient portal, online intake form, telehealth interface, secure messaging, or appointment request feature—such as name, contact information, symptoms or concerns, preferred services, and scheduling details—constitutes PHI when associated with the request for or provision of care, and is processed under HIPAA. We collect only what is reasonably necessary, transmit it via encrypted channels, and store it in systems protected by access controls consistent with HIPAA Security Rule requirements.

[ADDITION – HIPAA] Do not submit sensitive clinical details through non-secure channels (e.g., ordinary email or unencrypted webforms) unless specifically designated as secure; instead, use the portal or other secure method provided by [ENTITY/ENTITIES]. If non-secure channels are used inadvertently, we will handle the information as PHI and secure it promptly upon receipt.

 

 

  1. HOW DO WE PROCESS YOUR INFORMATION?

 

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

 

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
  • To inform you about our services. We may contact you with marketing information about services that might be of interest to you. You can opt-out of receiving future marketing materials at any time by contacting us at info@learnwelleducation.com.

 

Uses and disclosures of PHI

[ADDITION – HIPAA] We use and disclose PHI collected through our websites/online platforms only as permitted by HIPAA, including for treatment, payment, and health care operations; as required by law; for public health and safety; for health oversight activities; to avert a serious threat to health or safety; and for other purposes described in our HIPAA Notice of Privacy Practices. Uses and disclosures for marketing require a valid authorization unless an exception applies. We do not sell PHI.

[ADDITION – HIPAA] We may disclose PHI to Business Associates that perform services on our behalf (e.g., hosting, analytics configured to avoid impermissible disclosures, patient communications, EHR, telehealth platform providers), provided there is an executed BAA requiring the Business Associate to safeguard PHI and use it only for contracted purposes.

Individual rights for PHI

[ADDITION – HIPAA] Individuals have HIPAA rights with respect to PHI, including: the right to access and obtain a copy of PHI, the right to request amendments to PHI, the right to an accounting of certain disclosures, the right to request restrictions on certain uses/disclosures, the right to request confidential communications, and the right to receive a paper copy of the NPP upon request. Requests may be submitted via [CONTACT METHOD], and we will respond in accordance with HIPAA timelines. Some rights may be subject to limitations under HIPAA.

Security safeguards

[ADDITION – HIPAA] We implement administrative, physical, and technical safeguards reasonably designed to protect the confidentiality, integrity, and availability of electronic PHI (ePHI), including risk analyses, workforce training, role-based access, unique user IDs and multi-factor authentication where feasible, encryption of ePHI in transit and at rest, audit logging and monitoring, vendor due diligence and BAAs, and incident response procedures consistent with the HIPAA Security Rule.

 

 

  1. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

 

In Short: We may share information in specific situations described in this section and/or with the following third parties.

 

We may need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Business Operations.We may share or transfer your information to our trusted services providers which help us operate our business, comply with applicable laws, enhance our capabilities to serve you better, and improve our Services and your experience with us.

 

  1. HOW LONG DO WE KEEP YOUR INFORMATION?

 

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

 

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

  1. HOW DO WE KEEP YOUR INFORMATION SAFE?

 

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

 

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

 

  1. DO WE COLLECT INFORMATION FROM MINORS?

 

In Short: We do not knowingly collect data from or market to children under 18 years of age.

 

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@learnwelleducation.com.

 

  1. WHAT ARE YOUR PRIVACY RIGHTS?

 

In Short: You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

 

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

 

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

 

If you have questions or comments about your privacy rights, you may email us at info@learnwelleducation.com.

 

  1. CONTROLS FOR DO-NOT-TRACK FEATURES

 

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

 

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

 

  1. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

 

In Short: If you are a resident of California or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

 

Your Rights if You Reside in California

 

This Section 9 supplements this Privacy Notice as required by the California Consumer Privacy Act (“CCPA”). This Section 9 applies only to residents of the State of California (“consumers” or “you”) as required under the CCPA.

 

Categories of Personal Information We Collect

 

The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you. For a comprehensive inventory of all personal information we process, please refer to the section “WHAT INFORMATION DO WE COLLECT?“

 

Category

Examples

Collected

A. Identifiers

Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name

 

YES

 

B. Personal information as defined in the California Customer Records statute

Name, contact information, education, employment, employment history, and financial information

YES

 

C. Protected classification characteristics under state or federal law

Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data

 

YES

D. Commercial information

Transaction information, purchase history, financial details, and payment information

 

NO

E. Biometric information

Fingerprints and voiceprints

 

NO

F. Internet or other similar network activity

Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements

 

NO

G. Geolocation data

Device location

 

NO

H. Audio, electronic, sensory, or similar information

Images and audio, video or call recordings created in connection with our business activities

 

NO

I. Professional or employment-related information

Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us

 

NO

J. Education Information

Student records and directory information

 

NO

K. Inferences drawn from collected personal information

Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics

 

NO

L. Sensitive personal Information

 

 

NO

 

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

  • Receiving help through our customer support channels;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.

 

We will use and retain the collected personal information as described in this Privacy Notice.

 

For categories collected in connection with care requests, portals, or other health-related interactions, these data are treated as PHI under HIPAA.

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Sources of Personal Information

 

Learn more about the sources of personal information we collect in “WHAT INFORMATION DO WE COLLECT?“

 

How We Use and Share Personal Information

 

Learn more about how we use your personal information in the section, “HOW DO WE PROCESS YOUR INFORMATION?“

 

Will your information be shared with anyone else?

 

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section, “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?“

 

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

 

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

 

Right to Know. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

 

  • The categories of personal information we collected about you;
  • The categories of sources for the personal information we collected about you;
  • Our business or commercial purpose for collecting that personal information;
  • The categories of third parties with whom we disclose that personal information;
  • The categories of personal information we sold or disclosed for a business purpose; and
  • The specific pieces of personal information we collected about you (also called a data portability request).

 

Upon receipt of a verifiable consumer request (see below), we will provide a response to such requests. Any disclosures we provide will only cover the 12-month period preceding the receipt of your verifiable consumer request. With respect to personal information collected on and after January 1, 2022, and to the extent expressly required by applicable regulation, you may request that such disclosures cover a period beyond the 12 months referenced above, provided doing so would not require a disproportionate effort by us.

 

Right to Delete. You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers and contractors, as applicable, to delete) your personal information from our records, unless an exception applies.

 

Right to correct. You have the right to request that we correct any inaccurate personal information we maintain about you, taking into account the nature of that information and purpose for processing it. Upon receipt of a verifiable consumer request, and as required by the CCPA, we will provide a response to such requests.

 

Nondiscrimination. We will not discriminate against you for exercising any of your CCPA rights. The right to nondiscrimination also includes an employee’s, applicant’s, or independent contractor’s right not to be retaliated against for the exercise of their CCPA rights.

 

 

 

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  1. How to Exercise Your Rights

 

To exercise your rights under this Privacy Notice, you can contact us by visiting https://learnwellservices.com/contact/, by calling toll-free at 877-732-9101, or by referring to the contact details at the bottom of this document.

 

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

 

 

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

 

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

 

  1. California “Shine The Light” Law

 

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?“

 

  1. SMS CONSENT:

 

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

1- SMS Consent:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from LearnWell Education, you may receive messages related to the following (provide specific examples):

  • Appointment reminders
  • Follow-up messages
  • 2 Factor Notifications

 

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. Smith at LearnWell Virtual on 5-22-25 at 5PM. Reply STOP to opt out of SMS messaging at any time.”

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments/follow ups, etc.

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from LearnWell in the following ways:

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Standard Messaging Disclosures:

 

 

 

  1. DO WE MAKE UPDATES TO THIS NOTICE?

 

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

 

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Revised” date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

 

  1. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

 

If you have questions or comments about this notice, you may email us at info@learnwelleducation.com or contact us by post at:

 

EI US, LLC

2 Main Street

Suite 2A

Plymouth, MA 02360

United States

 

To exercise HIPAA rights or submit questions about PHI, contact: HIPAA Privacy Officer, [ENTITY/ENTITIES], [ADDRESS], [EMAIL], [PHONE]. For security concerns, contact the HIPAA Security Officer at [SECURITY EMAIL/PHONE]. We will respond consistent with HIPAA requirements.

 

  1. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

 

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: https://learnwellservices.com/contact/.

 

SMS Terms & Conditions

1- SMS Consent:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from LearnWell Education, you may receive messages related to the following (provide specific examples):

  • Appointment reminders
  • Follow-up messages
  • 2 Factor Notifications

 

Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. Smith at LearnWell Virtual on 5-22-25 at 5PM. Reply STOP to opt out of SMS messaging at any time.”

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your appointments/follow ups, etc.

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from LearnWell in the following ways:

  • By submitting an online form

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Standard Messaging Disclosures:

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