SMS
  • What personal information is collected
    • We collect name, DOB, symptoms, email, emergency contact, phone number, address, credit card information.
  • How personal information is used
    • Personal information is used to effectively schedule a patient for psychotherapy services.
  • Who personal information is shared with
    • Personal information is shared with the administrative team who schedules appointments, billing/coding/collection teams, and the clinicians who render services to the patient.
  • Privacy policy must include clear language that SMS consent is not shared with third parties
    • “SMS consent is not shared with third parties for marketing purposes.”
  • Ensure that your privacy policy is easily accessible and prominently included on web forms, such as by adding a link near the consent language. As a best practice, also include a link to your privacy policy in the footer of every page on your website.
Terms & Conditions:

SMS Terms of Service
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from LearnWell Education. This includes SMS messages for appointment scheduling, appointment reminders, general information about LearnWell services provided, and billing notifications. Message frequency varies. Message and data rates may apply. See privacy policy at https://learnwellservices.com/privacy-policy/. Message HELP for help. Reply STOP to any message to opt out.
In alignment with SMS communication policies, we recommend creating a dedicated page on your website to clearly outline your texting practices. Alternatively, this information can be incorporated into your existing privacy policy. This page should include the following key elements: 
  • Consent for SMS Communications: Upon granting consent to receive SMS communications from our company, rest assured that your phone number and consent will remain confidential. We will not sell or share your information with third parties or affiliates for marketing purposes. The phone number and consent will only be used to facilitate communication with you. 
  • Types of SMS Communications: The following types of messages may be sent after obtaining consent: 
    • Customers and Guests: Updates on orders, deliveries, or other relevant information. 
    • Job Applicants: Notifications regarding the status of their application. 
    • Appointment Reminders: Reminders about upcoming appointments or events. 
  • Example Message: 
    “Hi [Customer Name], this is a reminder about your upcoming appointment with [Business Name] on [Date] at [Time]. We look forward to seeing you!” 
    To opt out, reply “STOP” to unsubscribe. Message data rates may apply. Messaging frequency may vary. For assistance, reply “HELP.” 
  • Standard Messaging Disclosures: 
    • To opt out of SMS communications, simply reply with “STOP.” 
    • For assistance or inquiries, reply with “HELP.” 
    • Message and data rates may apply. 
  • Sample Response for “HELP” Reply: 
    “For further assistance, please visit our website at https://learnwellservices.com/ or contact us at (877) 732-9101.” 
  • Message Frequency: You may receive approximately 5-10 messages per day related to your requests. However, the frequency may vary depending on the nature of the communication. 
  • Opt-In Method: 
    You may opt-in to receive SMS messages from [Company Name] in the following ways: 
    • Verbally, during a conversation 
    • By submitting an online form 
    • By filling out a paper form 
  • Opt-Out Method: 
    You can opt-out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list. 
  • Additional Options: 
    If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. 
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